Terms of Service

Welcome to Cyber Learning Hub ("we", "us", "our"). These Terms of Service ("Terms") apply to all visitors, users and customers ("you") who access or use our website, training materials, products or services (collectively, the "Services").

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. Who We Are

Cyber Learning Hub is an Australian-based provider of online cyber awareness training, phishing education, and related informational content. We are not a law firm, insurance company, or cybersecurity incident response provider.

2. What We Provide

We provide, among other things:

• Online cyber awareness training modules and materials;
• Phishing awareness assessments and quizzes;
• General cybersecurity educational content;
• Optional summary "evidence packs" for internal documentation and for use with insurance applications or renewals.

Our Services are educational only and are not advice tailored to your specific business, legal, compliance, risk, or insurance needs.

3. No Professional Advice

Nothing in our Services should be considered legal, insurance, cybersecurity, or compliance advice. You are responsible for obtaining professional advice from qualified advisors before relying on any material we provide.

4. No Guarantees or Warranties

We make no guarantee that our Services will prevent cyber incidents, ensure insurance approval, satisfy any specific insurer's requirements, or achieve regulatory compliance. Our content is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

5. Evidence Packs & Reporting

Our training registers, phishing results and summary reports ("evidence packs") are provided for your internal records only. We do not guarantee any particular insurance or audit outcome arising from your use of these documents.

6. Subscription Terms & Pricing

Access to Cyber Learning Hub is offered on an annual subscription basis. Current pricing is as follows:

All prices are exclusive of applicable taxes (e.g. GST, sales tax). The final amount charged may include taxes based on your billing address and jurisdiction.

7. Payment, Billing & Refunds

You authorise us or our payment processor (Stripe) to charge you for subscriptions, products or services in the currency displayed at checkout.

• Subscriptions renew automatically at the then-current rate unless cancelled before the renewal date.
• You may cancel at any time; access will continue until the end of the current billing period. No pro-rata refund will be provided for the remaining period.
• We generally do not offer refunds for change of mind, unused time, or partially completed training.
• We may update pricing from time to time. We will give you at least 30 days' notice before any price increase takes effect on your next renewal.

8. Acceptable Use

You agree that you will not:

• Use the Services for any unlawful, harmful or fraudulent purpose;
• Attempt to gain unauthorised access to any part of the Services, other accounts, systems, or networks;
• Interfere with or disrupt the integrity or performance of the Services;
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Services without our prior written consent;
• Upload or transmit viruses, malware, or any other harmful code;
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
• Share, resell, sublicense, or redistribute your account credentials or access to the Services with any third party;
• Use the Services to develop a competing product or service;
• Remove, alter, or obscure any proprietary notices, labels, or markings on the Services.

We reserve the right to suspend or terminate your access immediately if we reasonably believe you have violated these acceptable use provisions.

9. Your Responsibilities

You agree that you will:

• Provide accurate and up-to-date information when using our Services;
• Keep your account credentials secure and confidential;
• Promptly notify us if you suspect any unauthorised use of your account;
• Not copy, resell, redistribute or republish our content without our written permission;
• Ensure your staff complete training honestly and in accordance with your own policies.

10. Intellectual Property

All content, training materials, videos, quizzes, branding and documentation are owned by Cyber Learning Hub or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use our materials for internal training of your staff only. Any other use is prohibited unless agreed in writing.

11. Data Retention

We retain your account data, training records and associated personal data for the duration of your active subscription and for a period of two (2) years following the expiration or termination of your subscription ("Retention Period").

During the Retention Period, your data remains available should you choose to reactivate your subscription. After the Retention Period, we will securely delete or anonymise your personal data in accordance with our Privacy Policy and Data Processing Agreement, unless we are required to retain certain records by law (e.g. financial transaction records for tax or accounting purposes).

Anonymised and aggregated data that cannot reasonably be used to identify you may be retained indefinitely for analytics and service improvement purposes.

12. Employee Data & Deletion Rights

If you use Cyber Learning Hub to train employees or team members, you may submit employee data (such as names and email addresses) to the Services. You represent that you have the necessary authority and any required consent to provide this data.

You or your employees may request the deletion of individual employee data at any time by contacting us at contact us. We will process deletion requests within 30 days of receipt, subject to the following:

• We will remove or anonymise the individual's personal data from our active systems;
• Backup copies may persist for up to 90 days before automatic deletion;
• Aggregated, anonymised training completion statistics (e.g. completion rates, average scores) that cannot identify individuals may be retained;
• Financial transaction records required by law (e.g. invoices, payment records) will be retained as required by applicable tax and accounting legislation.

For further details on data subject rights, please refer to our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, Cyber Learning Hub and its directors, officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to damages for:

• Loss of profits, revenue, data, or business opportunities;
• Data breaches or cyber incidents;
• Business interruption or system downtime;
• Insurance claim denials or coverage disputes;
• Reputational harm;
• Any failure to meet any regulatory or compliance requirement.

Where liability cannot be excluded by law, our total aggregate liability arising out of or in connection with the Services shall be limited to the lesser of:

• The total fees you paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim; or
• One thousand US dollars (US $1,000).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or death or personal injury caused by negligence, or any liability that cannot be excluded under the Australian Consumer Law.

14. Indemnification

You agree to indemnify, defend and hold harmless Cyber Learning Hub and its directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Services;
• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Any data you submit to the Services, including employee data.

15. Third-Party Services

We use third-party service providers to deliver the Services. A complete list of our sub-processors is available in our Sub-Processor Registry. We are not responsible for the availability, security, or performance of these third-party services.

16. Termination

We may suspend or terminate your access to the Services if you breach these Terms, misuse the Services, or if we are required to do so by law or by a third party service provider. Upon termination:

• Your right to access the Services ceases immediately;
• You remain liable for any outstanding fees incurred prior to termination;
• Sections that by their nature should survive termination (including limitation of liability, indemnification, intellectual property, governing law, and data retention) will continue in full force.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify you by email or through the Services. Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms.

18. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with:

• For customers located in Australia: the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
• For customers located in the United States: the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the non-exclusive jurisdiction of the state and federal courts located in Delaware, United States.
• For customers located in all other jurisdictions: the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Nothing in these Terms affects any mandatory consumer protection rights that apply in your jurisdiction and that cannot be contractually waived or limited.

19. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute cannot be resolved informally, either party may pursue resolution through the courts of competent jurisdiction as set out in Section 18.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

21. Entire Agreement

These Terms, together with our Privacy Policy, Data Processing Agreement, and any order forms or subscription agreements, constitute the entire agreement between you and Cyber Learning Hub with respect to the Services and supersede all prior agreements, representations, and understandings.

22. Contact

If you have questions about these Terms, please contact us

See also: Privacy Policy · Data Processing Agreement · Sub-Processor Registry · Disclaimer